Most companies who promise "100% satisfaction" won't tell you what that actually means. We will.
Last updated · April 2026 · Version 1.2
That's the whole thing. The rest of this page explains what that means in practice — so there's no ambiguity when it matters.
Every task begins with a quote email from us that spells out exactly what we will deliver: format, components, deadline, price. Your confirmation of the quote is the scope we work against.
Satisfaction is measured against that scope — not against anything we didn't agree to.
If the deliverable doesn't match the scope — wrong tone, missing section, factual error, visual issue, misaligned brand — you tell us. We revise it same day, at no extra cost.
This applies as many times as needed until the deliverable matches what we scoped. No limits. No arguments.
If we've tried to make it right and we genuinely can't — if the deliverable fails to meet the scope and no amount of revision will get it there — you don't pay. Full refund. No forms. No negotiation.
This has happened twice in 1,800+ tasks. It's rare, but it's real, and it's the commitment.
Bring up any issues within 7 days of delivery for the satisfaction policy to apply. After 7 days, we assume you're satisfied and the task is closed.
For urgent issues affecting a same-day use case (e.g. "I'm presenting this in 2 hours"), tell us immediately. We prioritize these.
We'll review your brand docs again, identify where we missed, rework the deck, and send an updated version — same day.
Clear and objective issue. We fix it immediately. If it affects adjacent slides, we check those too.
We'll debug, fix, test, and re-document. Automation tasks include post-delivery support for bugs within the scoped flow.
If we can't bring it to scope despite good-faith revisions, we refund in full. You keep nothing if we take nothing — the file isn't yours, no payment either.
Five new slides weren't in the original scope. We'd love to build them — we'll send a short delta quote. Confirm, and we start on the addition.
A directional pivot mid-delivery isn't a revision, it's a new task. We'll quote the redirect separately and keep the original deliverable available to you either way.
Reply to the delivery email. Tell us what's off. Be specific — "slide 08's tone is too casual" beats "I don't like it". We'll understand either way, but specificity gets you a faster, sharper fix.
We respond within 2 hours. During operating hours (EU business + overnight shift). Outside those, we respond by 08:00 the next working day.
Revision delivered same day (or, if we genuinely can't meet scope, a refund is issued within 7 days of that determination).
Ask us before you agree. We'd rather clarify upfront than argue later.
Email ask@doneovernight.com →