The agreement between you and Done Overnight when you submit a task. Plain language. No surprises.
Last updated · April 2026 · Version 1.2
You send us a task, we send you a quote, you confirm, we execute, we deliver. These terms explain what we promise, what you agree to, what we charge, and what happens if something goes wrong.
These Terms apply to any task you submit via the website, email (ask@doneovernight.com), or client portal.
"Done Overnight", "we", or "us" refers to Done Overnight (the service operator). "You" or "Client" refers to the person or entity submitting a task.
The scope of each engagement is defined in the quote email we send you before work begins. The quote specifies:
Your written confirmation (email reply or portal confirmation) of the quote constitutes acceptance of the scope. We only start work after you confirm.
Out of scope changes: If you request changes that fall outside the agreed scope mid-execution, we will pause, send a revised quote for the delta, and only continue once you confirm.
For us to deliver, you agree to:
We reserve the right to decline or terminate a task if it falls outside these standards.
Standard tasks (single task): Payment is due within 7 days of delivery. Invoices are sent by email with a payment link (bank transfer or card).
Rush tasks: Payment is due within 48 hours of delivery.
Retainer / Enterprise: Invoiced monthly in advance on the first of the month. Net 14 payment terms.
Currency: All prices are in EUR unless otherwise agreed. VAT is added where legally applicable.
Late payment: Invoices unpaid after 30 days incur a 2% monthly interest charge. Services may be paused for clients with overdue balances.
We commit to the delivery deadline stated in the quote. Our on-time rate is 98.4% as of this writing.
If we fail to deliver on time due to our fault, see our Satisfaction Policy.
Deadlines that depend on information from you (briefs, access, approvals) start only once we receive what's needed to begin.
Your materials stay yours. Any files, brand assets, data, or content you provide remain your intellectual property. You grant us a limited license to use them solely to execute the task.
Deliverables become yours. Upon full payment of the applicable invoice, all rights to the deliverable transfer to you. You can use, modify, and publish the output however you like.
Our methods stay ours. The underlying processes, prompts, agent configurations, runbooks, and tooling we use to produce deliverables remain our property. You are licensing outputs, not methodology.
We treat all client information as confidential. We will not disclose, share, or publicly discuss the specifics of your engagement without written permission.
A mutual NDA is available on request and will be signed before any work begins if you ask for one.
For full details, see our confidentiality standards.
Unlimited revisions within the agreed scope are included at no additional charge. If a deliverable doesn't match what we scoped, we fix it — same day where possible.
Revisions that expand the scope (new sections, new formats, major directional changes) are quoted separately before execution.
Done Overnight's total liability for any task is limited to the amount you paid for that task.
We are not liable for:
Deliverables are provided as tools to support your work. Before publishing, deploying, or acting on any deliverable, you are responsible for final review and appropriate use.
Single tasks: Either party can cancel before work starts at no cost. Once work has started, cancellation is subject to a fee proportional to work completed.
Retainers: Month-to-month retainers can be cancelled with 30 days' written notice. Multi-month commitments (e.g. Embedded Studio) specify cancellation terms in the signed proposal.
These Terms are governed by the laws of the Netherlands. Any disputes will be resolved through good-faith negotiation first; if unresolved, in the courts of Rotterdam, the Netherlands.
We may update these Terms from time to time. Material changes will be communicated by email to active clients at least 14 days before taking effect. Continued use of the service after changes take effect constitutes acceptance.
Questions about these Terms: ask@doneovernight.com